[Resolved]  Indigo Airlines — flight delayed for more than 2 hours - 11 pax -, incurred loss upto 20 000 rupees

Pnr/booking ref.: ccg3sv & fhfckg
Date of flight: june 27th 2019
Source: bengaluru
Destination: delhi
Original flight departure time: 1:00pm
Actual flight departure time: 3:30pm
Delay duration: 2:30hrs

Impact & loss:

We were a group of 13 people who had planned for a manali to leh trip. We had all bookings done through thrillophillia. Our volvo bus was schedule to pick us up from delhi (Majnu ka teela) at 6:30pm based on our original arrival time of 3:50pm in delhi. Due to the flight delay, we all missed this bus and we had to re-book the volvo bus from delhi to manali and we also had to arrange a cab to goto karnal bypass and catch this bus at 10:30pm.
Out of the 13 people, 11 people had this flight delay and they were booked on the pnr's mentioned above. Even though 2 had reached earlier, as we were a group and the group leader was in the delayed flight, even they were unable to proceed to catch the bus.

Due to this delay we have incurred a loss of rupees. 25, 000 for re-booking the volvo bus from delhi to manali and also for taking cab services from airport to karnal bypass for this alternate arrangement made by thrillophilia.

Desirable resolution:
Request for a refund of rupees 25, 000/- that has been a loss for us due to this flight delay.

Bus re-booking receipt and correspondence from thrillophillia/tour organizers attached.