[Resolved]  Indigo Airlines — flight delay/refund

Initial Flight booking-
Booking Reference- LBS5SY
Booking ID[protected]
Passenger Name- 1. Vibha Venkatesh 2. Venkatesh Rengasamy
Flight from Chennai to Kolkata got delayed by 3 hours.
Original time- 11:30 hours
Actual timing- 13:30 hours
We had further flight connection from Kolkata to Dhaka- Booking reference- JCGMVI
Time – 16:50 hours

We approached ground staff for a solution. Unfortunately, we were made to take rounds from one counter to another. After heated argument finally Mr Ujjal agreed to look in this issue. Though he started his rude arguments trying to create impression as if we as a passenger is responsible for flight delay.
We suggested below options-
1. Direct connection of Luggage – Due to different PNRs it was not possible
2. Change Flight from 6E892 to 6E292 to save 15minutes time.
We were promised by Mr Ujjal that our luggage will be fast forwarded.

Unfortunately, Flight- 6E292 as well got delayed by 15 minutes. Our luggage was last tome come after a lot of follow up with ground staff. Our flight was missed due to tis time loss.

Indigo gave us no choice than to wait till next day to catch connecting flight to Dhaka which was not an option for us due to urgent meetings in office.

We booked our tickets with another flight carrier- Nova Air which costed us excess expenses.

Request you to please advise if our ticket booking amount can immediately be re-reimbursed back to our account.