[Resolved] Indigo Airlines — flight got delayed before 5 minutes without informing

Viraj2503

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I was travelling from chennai to ahmedabad and my departure time was 4.10 so i headed toward gate. There i asked indigo employee about my flight so she said its delayed by 1 hr and i told her that you didnt informed me then she tells me that "its silent airport so we dont make any announcement please check the screen" i had already checked the screen so i told her that its displaying "bording" on the screen but she didnt bilived me so i just went to the screen and took a photo and showed it to her so she is like "aww" and called somebody to change the time and thats it she didnt even care to give me an answer
I had booked my further trasporationof 4 person at 7.30pm and i didnt even got the bus so my 2500 rs got wasted because of the delay i had booked the bus befor 10 minitues of departure if they informed us then we might not book the bus.

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Oct 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

IndiGo Customer Care's response Hi Viraj,

We are sorry that your flight was delayed. Please understand that our operations are dependent on various factors some beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Further, we would like to clarify that the Flight Information Display System (FIDS) is manned by the concerned team of the airport authority. Nevertheless, we will share your feedback with the concerned airport team. We look forward to serving you onboard soon.

Regards,
Team IndiGo

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Comments

Atreyi Samaddar

from Kolkata, West Bengal

Today 7th Sept I travelled in indigo 6e 918 from Kolkata to delhi.where I checked my trolley bag ..after reaching Delhi when I get my trolley back then one wheel of my trolley was broken ...now it's no o[censored]se...so careless handling by indigo staffs

IndiGo Customer Care's response, Sep 10, 2019

Verified Support

Hello Atreyi,

With reference to your concern, we are sorry to hear this. Did you report this at arrivals? If yes, please share with us your property irregularity report(PIR copy), we'll look into it asap.

Regards,
Team IndiGo