Indigo Airlines — Flight left before scheduled departure, refund required, worst handling of customer grievance

Address:	Gurgaon, Haryana, 122002
Website:	www.goindigo.in

Hi,
Back ground:
I am a frequent traveler of indigo, i traveled both domestic & international with indigo, i was the proud customer of indigo since this happened to me.
I had a indigo ticket to travel on 5th june'17 from bengaluru to lucknow via delhi. (Pnr a52thl). Flight no. 6e 978, departure @ 02:40pm. 5th june.

Case - i had taken preprinted boarding pass & have got inside airport @ 01:20pm, after having the long que @ your check in baggage counter & delay in payments of extra luggage charges, i dropped the baggage @ 01:47pm & moved to security checkin, due to long que, i had to weight there all the way till 02:25pm, & i reported @ the gate at 02:30pm.
& the flight has taken off 5 minutes before i reached gate.
My luggage has been offloaded & i was not allowed to board.

I have been treated as a fool & made laughing stock by the team at the gate desk, (Name pooja @ desk, koushik @ baggage check in counter). She said that she has called me at 02:23pm, & i got the call as well, but i cudnt receive the call since mobile was in security check in trays.

Thus i missed my flight even after reporting 10 minutes before scheduled departure.

Grievance :

1- if i was the last passenger, they could have announced so that security team might have helped me to clear the checking on priority, but indigo team has not announced anything, while staying at the airport i heard at least 10-15 announcements till i boarded evening flight on the same day,

2- when the flight has left before scheduled departure time & no announcement or attempts to call more than once has been done by the team at the desk, the luggage which i have given has been offloaded by boarding team, even after knowing about evident que at check in & passenger's check in baggage info one hour before.

3- ok, the flight has left & i requested if i can catch another flight to delhi, by which i can catch my older flight from delhi to lucknow, they denied it saying there is no such flight showing in my system, you try booking online or try with other airlines.

4- after getting helpless & getting such response from indigo team at bangalore airport, i booked another flight (6e-484, pnr fdv6fq) for the cost of 9350 inr from blr to delhi which was scheduled to depart @ 11:00pm, but flight has left at 11:40pm, that is 40 minutes late from the scheduled departure time, due to that, i missed my 4am train from anand vihar terminal.

What i want:
1- take action against team who seem to be doing it knowingly to make fun of people.

2- kindly pay 100% amount of the ticket which had to book due to relieving of flight before scheduled departure time i e. 9350 inr

3- kindly pay 2200 inr for train ticket as i had to travel from delhi to kanpur in a train using premium tatkal service.

4- pay 2000 of my hotel stay since i missed my train due to delay of my 2nd flight.

5- pay 50000 inr against defamation caused due to this whole incidence.

Observations=

1- if the passenger has given his check in baggage why the team has not bothered to call him once again in place of offloading his luggage from the flight??
2- why indigo boarding crew of 6e 978 cud'nt make announcements for last call, as other airlines were doing, which could be heard by me throughout the day, moreover indigo also announced many after i missed my flight.
3- if indigo is so punctual about its time of departure, why your flight has delayed 40 minutes? Can you refund the ticket & inconvenience fee caused due to that?
4- why passenger cudnt be given the seat in your next flight without charging any extra money for the same destination??

I am expecting the answers of all my queries within 2 days.
I am completely disappointed with the service of indigo this time, i may go to higher authorities or other govt forums if my concerns are not being addressed.


Thanks & regards
Vikram sengar