[Resolved] Indigo Airlines — flight miss due to final call not announced after the issuance of boarding pass

[Resolved] Indigo Airlines — flight miss due to final call not announced after the issuance of boarding pass

G Gauravjatinchhabra from Hoshiarpur, Punjab

My flight was booked for today 06.02.2019 from delhi to banglore at 7:55 AM I reached airport at 4 AM in the morning and my checkin was done before 5 AM. Then I was waiting for flight doors to get open. Just before 7:30 I was about to board the flight suddenly I felt ache in my stomach So I have to go to washroom. But when I came back flight doors were closed and I was said that I can not board the flight. Then I have to pay RS 1000 extra and board your indigo flight at 9:35. When I was in washroom I didnt hear any announcement / final call with my name. Nor any phone call was there on my phone. So, without my fault I have miss the flight, pay RS 1000 extra and then board the next flight. I also has an important meeting in banglore which was also missed and I have to take 1 day leave from office. Kindly compenstate my loss. +1 photos Was this information helpful? No (0) Yes (0)
Mar 24, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 08, 2019 IndiGo Customer Care's response Hi Gaurav, We are sorry to hear about your experience with us. We would like to inform you that the boarding gate closes 25 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, Delhi airport is a silent airport, hence we are not allowed to do the announcement. Based on our records, you reported at 0740 hrs for the flight scheduled to depart at 0755 hrs. Since our boarding gates were closed, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding. Regards, Team IndiGo
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