Indigo Airlines — Flight missed

Address:	Kolkata, West Bengal, 712246
Website:	Indigo airlines

For my flight from kolkata to hyderabad (pnr- NEKJ5K) on 8th Jan 17. I Reached 1 hour before still they didn't let me check in. Staffs were so careless that they were not responding properly asking me to go from one counter to other. In help desk no one was available to respond to me or help me. And they didn't let me board. Neither they refunded my money nor arranged any other flight. I request them to refund my money.