[Resolved] Indigo Airlines — flight missed due to inordinate delay | |
Our indigo flight 6e 187 scheduled for goa from guwahati via hyderabad has left us at hyderabad, also baggages that we carried from guwahati is not traceable. On contacting the transfer counter they promised to carry forward our luggages in next flight as the scheduled flight has already departed, they promised to provide dinner, good accommodation to stay the night along, but in reality, we are now sitting sleepless in the lounge without any food. God knows about the languages, as mr. Kumar at hyderabad airport transfer counter has taken our luggage coupons. Kindly advise. Dkgogoi Konwar gaon North lakhimpur Was this information helpful? | |
Feb 11, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi, We totally understand the discomfort you must have felt. We’ll have to connect with our respective departments to get this checked. Please allow us sometime. Regards, Team IndiGo Verified Support Jan 10, 2019 IndiGo Customer Care's response Hi, Sorry for the delay. Our team is gathering all the details regarding your case. We shall get back to you soon. Regards, Team IndiGo Verified Support Jan 11, 2019 IndiGo Customer Care's response Hi, We are sorry to know about your experience. As per our records, your flight 6E 187 from Guwahati to Hyderabad was delayed due to bad weather because of which you missed the connecting flight 6E 309 from Hyderabad to Goa. Since it was the real-time delay, our staff has accommodated you on the next day flight to Goa and also, provided you with the lounge service free of cost. Nonetheless, we would like to assure you that we have shared this with our airport Manager to counsel the concerned staff members to be more responsible and attentive while assisting the passengers. Please be assured that we always remain committed to assist our esteemed passengers in the best possible manner. Regards, Team IndiGo | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
your complaint is unclear - no date/no place of the vents, what was the fault of the iar carrier.
Nobody has a duty to exemine purely iunidentified text and to provide service without fair charge.
1. You need to have saved and to show the follwoing:
1.1. Your full name, address, e-mail
1.2. your e-ticket
1.3. your bag tag, issued during the check in
1.4. PROPERTY IRREGULATORY REPORT (PIR) or DAMAGE REPORT.
Such docment has to be issued by the agent at the airport.
It is a document which mandatory for each passanger, issued by air carrier after the passenger had submitted the complaint on missing baggage following the flight in the airport.
Such complaint has been addressed at the air carrier site not later than 7 days follwing the flight.
If the agent has not ussued the DAMAGE REPORT at airport means they failed to accept your complaint ilegally.
You need to explaine it during your next complaint addressed to air carrier.
1.5. You exact request to air carrier.
1.6. The decsion of the air carrier.
2. The air carrier liablity for damaged/delayed bagage is limitted by the law.
3. It is usless to request the same subject matter more than 2 times from the same air carrier (example, gimme 2000 ruppes for delayed/damaged luggage), if the air carrier proposes the partial compensation or refuse dto pay within 15 days follwing the complaint sumission.
4. it is unclear
- what paid flight,
- at which airport
was cancelled or delayed from yor text.
5. The Indian and foreign law forecee standard compensation for delayed flight, depending upon the country of sale and airport. So, no ticket, no boarding passes = no advise can be given.
But you entitled to submit the complaint on luck of the service during the delayed flight, if delay was more than 2 hours. The duty of the air carrier is to issue the decision on compensation within 15 days following the correct complaint.
6. The future act is to bring a civil case to a local court only.
The expected expences for legal case can be:
- Indian government fees start from 2000 ruppes, if in India, depenfing upon the court nd sum
- legal fees for assistance of a lawyer or of legal professional start
a) from !~5000 rupees + own efforts on the collection of the documents
or
b) from 15000 rupees if you wish to sit and talk to the lawyer over phone only.
The fair court shall award all reasonable losses, moral compensation, paid fees by the judgemnt.
I am not associated with the above air carrier.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@