Indigo Airlines — Flight ticket cancellation

Address:	Gurgaon, Haryana, 410206
Website:	book.goindigo.in

Dear Sir/Madam,

Please note I would like to official register a complain against your airline.

Kindly forward this mail to person concerned & forward his details for further communication.

Please note I had booked my flight ticket from the Indigo airline for Travel between Bangalore-Mumbai for travel date on 9th Feb 2016.

I called up your call center asking them to confirm if my booking has been confirmed or not inspite of telling him that there has been deductions reflecting from my bank statement.He advised that my booking has not been confirmed & i should re-book my ticket.

In view of change of price I opted for alternate flights which was more expensive then Indigo ticket but there was no choice.

After my arrival to Mumbai on 9th Feb from other airlines I got a call from Indigo office asking me our boarding time for which I advised them I already arrived at Mumbai as I was told by the Indigo call center that my flight booking was not confirmed.

I also called up the Indigo call center and advised them all the details of the incident which the person assured me that necessary action will be taken.

Now this incident is more than one month old but I still did not get refund of the full airfare from your airline & any further advise.

Kindly note that I am an NRI and could not follow up on this issue at regular intervals.

Would appreciate if some one from your office can urgently look into the matter and resolve.

I have been totally disappointed with the experience I had with your airlines.

Awaiting your earliest reply.

Capt.Pritish