[Resolved] Indigo Airlines — flight was cancelled and alternative is not provided | |
Hello, My flight (Pnr-cyql9v) was first delayed and then got cancelled. I got 2 messages.in case of any cancellation due to any reason, the passengers have to be accommodated on other flights available on that day to the destination or by different routes. So i called to confirm the alternatives. Up to my surprise, the customer care executive told me that 'you denied alternate flight but chosen refund' and provided me some fake ip address. I got it now. They cancelled flights at last moment so that we book again at double amount. I would like to state. I haven't chosen any choice for refund, i want alternative for the cancelled flight from indigo's end. My next steps would be filing a lawsuit against this type of fraud. Was this information helpful? | |
Feb 9, 2019 Complaint marked as Resolved A senior executive called and mentioned that how the user chose to refund the amount instead of alternative flight. IndiGo customer support has been notified about the posted complaint. Verified Support Feb 16, 2019 IndiGo Customer Care's response Hi, We hope that our customer care team has assisted you in this regard. Regards, Team IndiGo | |
Add a Comment | |
53%
Complaints
5612
Pending
14
Resolved
2885
View all 5612 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment