[Resolved]  Indigo Airlines — flight was cancelled and alternative is not provided

Hello,

My flight (Pnr-cyql9v) was first delayed and then got cancelled.
I got 2 messages.in case of any cancellation due to any reason, the passengers have to be accommodated on other flights available on that day to the destination or by different routes. So i called to confirm the alternatives.
Up to my surprise, the customer care executive told me that 'you denied alternate flight but chosen refund' and provided me some fake ip address. I got it now. They cancelled flights at last moment so that we book again at double amount.

I would like to state. I haven't chosen any choice for refund, i want alternative for the cancelled flight from indigo's end. My next steps would be filing a lawsuit against this type of fraud.
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Feb 9, 2019
Complaint marked as Resolved 
A senior executive called and mentioned that how the user chose to refund the amount instead of alternative flight.
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
IndiGo Customer Care's response
Hi,

We hope that our customer care team has assisted you in this regard.

Regards,
Team IndiGo
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