Indigo Airlines — For refund

Address:

Hyderabad, Andhra Pradesh, 500015

I am a frequent traveler with Indigo Airlines, I booked a flight for 20th DEC 2015 at 18:50 flight # 6E 628, but unfortunately reached the airport at 18:44 because of the heavy traffic issues in Mumbai and futher more my mother is a super senior citizen. I was asked to report the incident to the Indigo support staff who would accommodate 5 o[censored]s to the next available flight, but the support staff said the ticket was non refundable as it was a sale purchase ticket. My claim is that while booking the ticket or no where on the printed ticket this clause of non refundability has been mentioned. So can you please refund the ticket funds Booking Reference Q5KIXV and Booking Reference XF2DWX. Kindly do the needful. Contact # +91 [protected] or [protected]