Indigo Airlines — Forced to pay for excess luggage- which wasnt actually excess

Address:Hyderabad, Andhra Pradesh

I am a frequent flyer of Indigo and have been travelling with Indigo for all these years. I am working in Hyderbad for Microsoft and took a flight to Delhi. At the check in counter, my luggage was weighed and was well within the limits and was asked to proceed for the security check. Suddenly, a guy walks up and asks me to go back to check in counter as I had a hand bag and a laptop bag. They weighed again my laptop bag alongwith handbag and said its 3 kg excess. I simple told that my luggage bag had less than 15 kg and so I want to shift in that and remove the excess stuff to adjust weight. They refused to hand me over my luggage bag and said that thats gone from the belt. They forced me to pay for 3 kg although it wasn't needed as I could remove the luggage easily and adjust in my luggage bag that had less than 15 kg. The indigo employee started making a scene on the airport by forcing me to pay. I could have missed my flight and so paid so that I can board the flight on time. This was the most annoying experience of my life, that too flying with the airlines I have always chosen to fly. My flight was 6E -302, hyderabad to delhi, 20 feb 5:20 pm. I again have my return ticket booked with Indigo for 8 March and feel similar experience can happen in future. Name: Akanksha Gupta (M) +[protected], [protected] I would like you to check into this asap and I seek refund for the forceful money charged to me for no reason. I It was like harassing me to pay for something I shouldnt be paying. The fault was totally of the Airline employees for their negligence in checking the baggage at one go and then refusing to return my checked in baggage. I hope this is addressed soon so that I dont have to take it further and I dont loose the trust I had in Indigo.
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I am a frequent flyer of Indigo and have been travelling with Indigo for all these years. I am working in Hyderbad for Microsoft and took a flight to Delhi. At the check in counter, my luggage was weighed and was well within the limits and was asked to proceed for the security check. Suddenly, a guy walks up and asks me to go back to check in counter as I had a hand bag and a laptop bag. They weighed again my laptop bag alongwith handbag and said its 3 kg excess. I simple told that my luggage bag had less than 15 kg and so I want to shift in that and remove the excess stuff to adjust weight. They refused to hand me over my luggage bag and said that thats gone from the belt. They forced me to pay for 3 kg although it wasn't needed as I could remove the luggage easily and adjust in my luggage bag that had less than 15 kg. The indigo employee started making a scene on the airport by forcing me to pay. I could have missed my flight and so paid so that I can board the flight on time. This was the most annoying experience of my life, that too flying with the airlines I have always chosen to fly. My flight was 6E -302, hyderabad to delhi, 20 feb 5:20 pm.
I again have my return ticket booked with Indigo for 8 March and feel similar experience can happen in future.
Name: Akanksha Gupta
(M) +[protected], [protected]

I would like you to check into this asap and I seek refund for the forceful money charged to me for no reason. I It was like harassing me to pay for something I shouldnt be paying. The fault was totally of the Airline employees for their negligence in checking the baggage at one go and then refusing to return my checked in baggage. I hope this is addressed soon so that I dont have to take it further and I dont loose the trust I had in Indigo.

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