Indigo Airlines — Forced to pay more minutes before the flight despite making complete payment

Address:

Bangalore, Karnataka

Recently I had one of the worst experiences with #goindigo. Not that I had any pleasant experiences before, as a mother, mostly traveling alone with her child. You have given me the most uncomfortable seats, flanked by two gentlemen inspite of telling you that I am still feeding my kid; I have always lifted my luggage onto the belt with an infant in my hand; never been given any special assistance despite the fact that we "pay" for an infant seat too. I overlooked all of it in the name of #economyclasstrouble. But this time around, you were at your worst. A day before I tried to do a webcheckin on the #goindigo website, mostly because each time I reach the counter, they tell me that all the seats are booked and I cant get my preferred one. But then, it did not let me to. I called the #goindigo customer support who mentioned that since my PNR details show that I am traveling with an infant, I will not be allowed to do a web checkin. Well..that's the rule and I accept it. The next day I arrive with enough time in hand. The web checkin guys have a shorter queue, but I am not allowed to stand there, inspite of a 10 kilo frontchildpack and a 7 kilo backpack. Your folks despite watching me struggle with one clearly ignore it. I walk up to them and request them and only then they oblige. That's fine too. Then as I reach the counter, they tell me that my infant's name is not included. I tell them that his name is on the e-ticket and just a day before they didn’t let me to do a web checkin for the very same reason [ I called goindigo and not makemytrip for a webcheckin ]. They don’t budge and ask me to go to the reservation counter. Again I rush around the expansive bangalore airport carrying luggage, half my weight, just 45 minutes before my flight. When I step in, the lady at the counter forgets all her decorum and asks me to simply step out and stand outside the door, while she handles other customers. I step out understanding that it’s a busy day. I tell her that I am getting late for my flight. She comes back and asks me to simply pay for him again and get to my flight asap since I might miss it otherwise. I explain to her that it is not making any logical sense. The #system #knows since I was not allowed a web checkin. She is just not ready to listen. I pay her the money and proceed. I get the last seat, again with two gentlemen. Then onboard, my son vomits and when I ask for assistance they hand me a few dry tissues, ask me to clean up the place and walk away. Well #goindigo every mother carries a tissue pack with her. So with my son on my lap, I clean up everything and settle down. Like this wasn’t enough, all through the flight I had to endure the pain of your air hostesses passing jibes and nasty comments on passengers who are traveling for the first time [ even calling them fools ]. Well #goindigo, all o[censored]s have busy days; system failures happen, but all I ask, is to be a little courteous to your customers since you are not flying us for free. I have always been received by the security checkin staff in a far more humane way than your staff . Well, this time I took time out to write this since you caused me a hell lot of mental and physical trauma and would definitely want my money back [ I am ready to spend my time at the consumer court and media too]