[Resolved] Indigo Airlines — frequent delay in flight departure

Jaseem Ansari

from Paravur, Kerala

Address:

Vydehi institute of medical sciences , whitefield , Bengaluru, 560066

I would like to complaint about the frequent delay in the indigo flight departing from kannur to bengaluru. I have travelled thrice in the last 3 months and it has been a horrible experience. The delay in the departures are being announced 20 min prior to the actual departure time. Usually getting delayed up to an hour or even more. The frequent rescheduling of the flights saying due to operational reasons is unacceptable.

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Aug 6, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

IndiGo Customer Care's response Hi Jaseem,

We understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time flying experience. However, we would like to state that our operations are dependent on various factors which determine our on-time performance. However, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo