[Resolved] Indigo Airlines — full payment not received as per the policy

[Resolved] Indigo Airlines — full payment not received as per the policy

S sigysam

Respected sir, This is in regards to cancellation of ticket - pnr - uh6vhq, name of augustin sagar from cok-sharjah on 21st august. Fight was cancelled due to flood situation& cial airport closure. I made several calls to customer service and was given assurance that no money will be deducted from the original amount which is 171615. Now i learned that only 12315 is credited to the bank. Deduction of 485 is done I would like your good office to look into this matter Was this information helpful? No (0) Yes (0)
Oct 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 04, 2018 IndiGo Customer Care's response Hi, We understand your concern and would like to inform that full refund of INR 17165 has been processed from our end in two transactions of INR 12315 on 18th August 2018 and balance amount on 21st August 2018, which reflects within 7 working days. Kindly let us know in case further assistance is required. Regards, IndiGo Team Sep 04, 2018 Updated by sigysam HI Thank you for your response. I was not aware of the two transactions. Today I received the 2nd transaction. Best regards
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Thansain

from Delhi, Delhi

We have traveled via flight no. 6E - 766, HYD TO DEL on 28/08/2018
And tried to e-boarding passes but there are free boarding seats are limited when all the seats have to allot what is the meaning of Rs. 200 charges for e boarding Please eliminate the charges, that is illegal charges and against the rules.