[Resolved] Indigo Airlines — Full Refund for Cancelled flight
My PNR is TW37WN. My flight got cancelled due to nationwide lockdown. I have been given a credit shell to use within a year. I am not in a position to travel because of an unavoidable medical condition.
The website says your refund request is submitted successfully. It happened many times but I never received the refund.
Kindly, look into the matter and help me to get the refund.
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Oct 17, 2020Complaint marked as Resolved
Oct 01, 2020
IndiGo customer support has been notified about the posted complaint.
Oct 03, 2020IndiGo Customer Care's response Dear Sir,
As we can check with the mentioned PNR, the booking was primarily created by Credit Shell redemption from an alternate PNR hence the Credit Shell was reissued once again on 16th April to protect the complete booking amount. Further, please note the Airline cancellation was due to the COVID-19 travel restrictions. Hence we were protecting the respective booking amount in form of Credit Shell for all the impacted PNRs, which can be utilised within 1 year from the issued date, for the same passenger(s). Travel date and sectors can be any. Please get in touch with your primary travel agency/online portal (Easy Trip Planner) for any further clarification/assistance.