Indigo Airlines — FW8P6D - Senior Citizen treated badly

Indigo Airlines — FW8P6D - Senior Citizen treated badly

N narinderpalsingh111 from LUDHIANA, Punjab May 6, 2022 May 6, 2022 This thread was updated on May 6, 2022

This email is regarding the bad experience of the trip on 03.05.2022. I am a regular customer of INDIGO, but the last experience was very disappointing. My father, a 68 year old senior citizen, booked a ticket for India from Dubai with INDIGO with PNR No.: FW8P6D with wheelchair services included on 03.05.2022. He left Dubai and reached INDIA. Ater, reaching India no wheelchair service nor any flight attendant contacted Mr. Joginder pal singh. He had to walk from the flight upto immigration point which was very hectic and uncomfortable for him as he was suffering from knee pain. My father had to consult the doctor as soon as he was received by the family member. Was this information helpful? No (2) Yes (0)
IndiGo customer support has been notified about the posted complaint. Verified Support May 06, 2022 IndiGo Customer Care's response Dear Sir, We sincerely apologise for such an experience. We believe our team connected with you over call in this regard. Further, we'd like to assure you that we have shared a stern feedback with the team about this and would request you to treat this as an exception as we look forward to serving you better in future. Regards, Team IndiGo May 06, 2022 Updated by narinderpalsingh111 i already have wasted lots of time talking to your team by telephone. no more talking, i want results, no apology nor any calls will be accepted. Who will be responsible for the pain caused to my father? there will be numerous cases everyday happening in your services who will be suffering from such situation. DUBAI team is worth appreciating that they provided excellent services but the home country team (India) service was hopeless, poor and intolerable. Moreover, your indian team appointed a lady just for apologizing for the complains who does'nt know anything about the situations or scenerio. They just beg for apology and tell they will check with the concerned airport team. They are giving explantions like flight attendant was arranged but the passnger did not wait for any attendant, passenger declined to accept the services and departed. Hoping for a better justifications.
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