[Resolved] Indigo Airlines — gate closed after baggage drop and check in | |||||
Pnr no. Yh79ww Date of booking 27/11/2018 from bangaluru to mumbai On 27th dec.18 on my proposed travel to indigo flight 6e 456 bangaluru to mumbai myself and 6 others including my aged mother reported at the airport of bangaluru at 3.45 a. M. On the day and dropped luggage and check in and reported at gate 4 at 4.25 a. M. But your staff informed us that 'gate closed'. It is not fair to close the gate without picking the passengers checked in and dropped luggage in your aircraft. My mental stress and physical strain that i suffered along with my aged mother on that situation is unbearable. Again some other passengers (9 to 10) were reported after our arrival at gate 4. As our luggage drop in your flight which departure at 5 we are forced to travel in your aircraft. After your staff cancelled our boarding pass and asked to take ticket afresh and we are forced to pay additional of rs.1000/- per pax for total 7 passengers rs.7000/-. Such an act on your side is not fair and justifiable. Therefore i request that i may be refunded the additional fare of rs.7000/- which i paid. Failing which i may be forced to take legal action against you for the loss of time and money and irresponsible attitude towards the public. Radha m Administrative officer Sctimst, bmt wing, goi Thiruvananthapuram-695012 [protected] email: [protected]@sctimst.ac.in Was this information helpful? | |||||
Feb 9, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi Radha, This is not the experience we want our customers. We have forwarded your case to our concerned department for review. We will soon fetch an update and respond. Regards, Team IndiGo Verified Support Jan 09, 2019 IndiGo Customer Care's response Hi RadhaWe are sorry to hear that you feel this way. We have investigated the concern and would like to summarize our findings. You were booked to travel in flight 6E 456 from Bengaluru to Mumbai, which was scheduled to depart at 0500 hrs on 27th December 2018. As per our policy, boarding gate closes 25 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, our team went beyond their prescribed call of duty and tried contacting you multiple times on the registered mobile number, however, the call was not established. Based on our records, you had reported after the gate closure. Hence, we were unable to allow you onboard Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding in this regard. Regards, Team IndiGo | |||||
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1.
This is a site for the public complaints, not the Indigo Airlines site.
In order to submit a legal complaint, the passenger, which rights are inured is entitled to do it at the service provider or at the air carrir site. The air carrier duty is to accept complaint and to make the decsion within 15 or 30 days depening upon the country of the e-ticket issuance (15 days for India).
2. It is useless to contact the air carrier with the same subject/request/complaint more than 2 times.
3. If the air carrir failed to respond the passenger is entiteled to complaint against air carrier acts to the government body - Regional Directorate General of Civil Aviation, India or to the court for the compensation issues.
4. Nobody can examine such complain as written above by Radha M, becase the text has
- no e-ticket attached
- no boarding pass attached
- no pasenger name provided
The are stanadard compensation written in Indian law or such cases (cancellation of boarding),
if the passenger has
1. his/her full name
2. exact e-ticket atached
3. boarding pass attached
4. luggage tag ttached, if it is mandatory
5. exact request in 1-2 centences
6. full name of the applicant
Regarding additional compensation for stress, the passenger is entitled to complaint to the court.
If you do not know, how to create and to submit the complaint, you can entitled to hire a legal professional for the civil aviation matters or the laywer for a legal assitance .
Usually such legal expences come from 4000 till 15000 rupees, if location is India +
government fees, usually from 200 till 2500 ruppes, if location is India .
The fair court shall reimburse the expences by the decision/judgement.
I am not associated nether with air carrier or with the government.
sr manager for ICAO irregulation matters
aryan (at) vivaldi.net
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