[Resolved]  Indigo Airlines — ground staff miss gauri unapologetic behaviour

6E773
Travelling with my wife and 1.5 year baby
Did not allow a priority boarding as it was a delayed flight and upon my request for information regarding this before the boarding was announced she stayed mum nodding her head it was a messy announcement and who so ever came for query she scanned their boarding pass
Finally we stood in a long queue it is different and slightly difficult with a kid
It's all about professional behaviour and an insult to a sensible adults who have decency not to crowd and come in a queue she could at least said there was no priority boarding we would have silently stood in the queue
Worst of all she has no regrets
I request a phonecall apology from her
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Aug 2, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Jun 30, 2019
Updated by Vani81
The ID is Registered on my wife's name information to avoid confusion.i insist an action as I see the basic behaviour and fight for dignity and self respect and for a fight what is our rights and as small as a query and a quick question is left unanswered and us helpless
Verified Support
Jul 02, 2019
IndiGo Customer Care's response
Hi,

We're sorry to hear you had such an experience with us. Please share your PNR/ booking reference number via private message so we may look into it.

Regards,
Team IndiGo
Complaint comments 

Comments

I have got the mail today is this a fake one

IndiGo Customer Care's response, Jul 4, 2019
Verified Support
Hi Madhu,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo

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