| Address: | Kolkata, West Bengal, 700085 |
Dear Sir/Madam,
I flew with Indigo from Kolkata to Hyderabad on 04 January 2016 and returned to Kolkata from Hyderabad on 11 January 2016. On my way back to Kolkata, I was stopped by Indigo Staff Ms Rani and Sr. Executive Mr MD Anisur at the Indigo check-in counter during check-in at Rajiv Gandhi Hyderabad International Airport. I was informed that a laptop bag is considered as a handbag and fall within the allowed 1 piece and 7 kg passenger’s handbag allowance. However, my e-ticket has only mentioned the following.
'Hand baggage allowance is 7 kgs which would include laptop and duty free shopping bags, with an additional restriction on maximum size of hand baggage not exceeding 7.0 kg and of dimension -length 55cm + width 35cm + height 25cm respectively...’
Total weight of my hand bag including the laptop was less than 7 kg and combined total dimension of my cabin luggage (hand bag + laptop bag) fell within the allowed dimension (length 55cm + width 35cm + height 25cm). I clearly demonstrate this to the Indigo staffs. My check-in luggage was less than 10 Kg. Instead, I was asked to put my handbag as checked in luggage despite the fact that Indigo staffs at the Hyderabad Airport could not show me any document stating that the laptop bag falls within the 1 piece hand bag allowance.
Indigo website (https://content.goindigo.in/Corporate/conditions-of-carriage; downloaded on 27/01/2016) states ‘As per Bureau of Civil Aviation Security (BCAS) guidelines, travelling Customers may carry maximum 7 Kg’s of Hand Baggage (which would include Laptop and duty free shopping bags), with an additional restriction on maximum size of hand baggage not exceeding 7.0 kg and of dimension - length 55cm + width 35cm + height 25cm respectively’.
Bureau of Civil Aviation Security website
(http://www.bcasindia.nic.in/passengers/traveltips.html; downloaded on 27/01/2016) states ‘Carry-on baggage is limited to one carry-on bag plus one personal item. Personal items include laptops, purses, small backpacks, briefcases, or camera cases. Remember, 1+1.’ It seems that Indigo deliberately providing wrong information to the passengers in order to harass and charge extra.
I flew from Kolkata to Hyderabad with Indigo with the same number of bags but I was not stopped at the check-in counter.
I request the concerned authority to take appropriate and necessary action against my complain.
Sincerely,
Dr. Supriyo Kumar Das
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