[Resolved] Indigo Airlines — hand baggage snatched by officials and mishandled

[Resolved] Indigo Airlines — hand baggage snatched by officials and mishandled

S Sourajit89 from Bhubaneshwar, Odisha

At first during security check and check in time, the departure gate was 18. Then suddenly few minutes before departure the gate was changed to 20 and we had to rush with the crowd. At the boarding gate, my hand baggage was snatched just because flight was full. We were 2 passengers carrying only 1 hand bag and that too was taken away. I asked for complimentary food on flight since the only food we were carrying was in the hand bag, but was denied. I received my hand bag at the destination airport (Ahmedabad) in a full wet condition in the conveyor belt after waiting for 35 minutes. My business documents and educational certificates were wet inside due to indigo's mishandling. My pnr is d8fkky. Was this information helpful? No (0) Yes (0)
Jul 30, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Jun 28, 2018 Updated by Sourajit89 If i am not able to get any compensation for this loss, I will be filing a lawsuit for destroying of original certificates and possibly affecting professional career. I have taken pictures and also have baggage tags and also can identify the official in charge who snatched our hand baggage from the boarding gate. Verified Support Jun 29, 2018 IndiGo Customer Care's response Hi Sourajit, We regret to hear about your experience. As checked, our customer relations team has assisted you in regards to the raised concern. Kindly write to the same Email I.D. for further clarification. Regards, IndiGo Team Jul 12, 2018 Updated by Sourajit89 You just closed the issue ticket without resolving it. Is this how you guys treat customers like us? Jul 12, 2018 Updated by Sourajit89 You wrote in email why I hadn't complained at the destination airport, well then let me tell you there was no one at the counter of Indigo when I got my luggage from the conveyor belt at Ahmedabad Airport. And besides I had an important meeting to attend which was getting delayed waiting for your officials to arrive at the counter. On the first place this was your problem to snatch away my hand baggage without no reason. If your flight gets over filled, that is not my concern for carrying a simple piece of hand baggage. And When you have snatched it away from me at the last moment before boarding, it should have been your responsibility to keep it safe, but instead you destroyed my precious documents by making it wet in the rain. Please refund the ticket price which is only a nominal compensation that I ask.
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