[Resolved] Indigo Airlines — harassment

viku1947

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

I had booked a flight from ccu to bkk on 3rd dec 17 (6e-075) pnr no lfe3gq. I enquired to the customer care and was informed to reach airport 4 hrs before the departure of the flight. I requested the representative if i can reach 2 hrs prior but the person was very rigid for 4 hrs. And said indigo will not be responsible if the flight is missed. I reached the kolkata airport 4 hrs early but there was no body at the airport from indigo side. I was informed that it will another 1 hr for the checkin counter to open. I had to stay in an hotel near airport for reaching 4 hrs early and at the airport the counter opens after 7am abt 3 hrs prior to the departure.

For your casual behavior i had suffered and i wand a refund of my lodging charges of inr 5000 which i had to spend extra.
Vikas kapoor
[protected]

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Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

We regret the inconvenience caused and would request you bear the interim with us, while we investigate the concern from our relevant team.

We would get back to you shortly.

Verified Support

Feb 17, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

With reference to your concern we have checked with our team and as per this our team had advised you to reach airport at least 4 hours prior to scheduled departure of International flight for a hassle-free journey, also we have advised you that our airport counter closed 75 minutes prior to International flights and 45 minutes for domestic departures. We do update our passengers about reporting timings on the itinerary as well. However, we have shared your feedback internally to our team for future betterment. We look forward to your understanding towards this and hope to serve you well in future.

Regards,
Team IndiGo