[Resolved]  Indigo Airlines — harassment

Had a terrible experience today. I had an indigo flight for raipur today at 750 am. Entered the airport at 640 am and got the boarding pass at 7 am. From there, getting the security check done took a lot of time and finally reached the boarding gate at 729 am only to be informed that gate is closed and we can't board. Had to consistently request indigo staff to let us in as it wasn't our fault. But of no avail, and we weren't allowed to fly. Would like to understand whose fault was it, ours, indigo or airport. Indigo turned a blind eye and asked us to challenge the airport staff. But as a customer, we suffered because of lack of management of the airport. Generally, airlines staff call out people boarding specific flights in case of huge rush at security checks, but no such measures by the airline.in fact, we were categorically informed by indigo it's not there problem. The staff, barring one person, was extremely rude to us. We were around 10 people, who were not allowed to board the flight.. We kept requesting them to allow us in the same flight or else accomodate in next flight. After arguing for around 1.5 hours, they charged additional 2500 per person and accomodated us in next flight @10.05 am via hyderbad and connecting flight to raipur at 4.20 pm.
For bangalore to hyderabad flight @10.05 am, boarding started around 20mins before i. E @ 9.45 am and gate was open till 10.15, flight got delayed by 45 mins.

This is indigo and their customer services!!!