| Address: | Gurgaon, Haryana | | Website: | Indigo |
Harassment with lady & infant child at check in counter - (Pnr y8h3fp)
Scheduled flight:14:45. Passengers(Lady with 20 month child) arrive more than an hour-and-half in advance(1305 hrs to be precise). They are not able to present the birth certificate of the infant. They are not allowed to board the plane. Then why are the mother and her child help up till 1510 hrs (25 min post departure of flight). Why are they continuouskly told that tkt will be cancelled and refund shall be of the amount rs2500.
Terrible experience with indigo. A shame.
A ungentlemanly mr.Ankur/ankush grover stands out during this episode somehow. He tried his best to beat around the bush and not suggest exact solution even after being repeatedly asked for the same.
Dear airline, have some mercy on mothers carrying their child. Just because they are not able to voice their concerns (Loud enough for u ppl to hear), doesnt give you the right to outright exploit/harass them .
I intend to take special care in booking my tickets with indigo next time onwards. Was this information helpful? | 
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