[Resolved] Indigo Airlines — hazard to health safety

Mukesh chettri

from Kanpur, Uttar Pradesh

Address:

248001

I had a flight in indigo on 28 feb from dehradun to ahmedabad (6e 755/658) which was a non stop flight from dehli. It is brought to your notice that i am a frequent flyer in indigo but on this flight from dehli to ahmedabad, there were excess of mosquitos and the same was experienced by other passengers too. This should be taken seriously by the concerned staff as we all are aware of dangerous diseases like malaria, dengu and etc. Indigo being a professional service providers must seriously look into this matter as matter of health safety.

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Apr 3, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

IndiGo Customer Care's response Hi Mukesh,

We sincerely regret the experience you had while flying with us.
We understand the need to ensure that all our passengers have experience which exceeds their expectation on board. As per NGT regulation, fumigation can be done only when passengers are not onboard. However, we would like to clarify that while we have defined procedures to avoid such instances entry of insects or flies cannot be completely guarded, hope you will understand. Further would like to assure you that your feedback has been taken into account. Please be assured we will convey the same to the concerned department to avoid the recurrence of such incidents.

In case any further assistance is required, please feel free to contact us.

Regards,
IndiGo Team