Indigo Airlines — Heavy damage to Fragile baggage

Address:

Bangalore, Karnataka

Hi Team, My name is Mohammed Fahad and I had traveled by your airlines yesterday i.e 30th April 2015 from Dubai to Bengaluru. My PNR number is T5TZJS. I have attached a copy of my boarding pass issue to me as well. During check-in I had excess baggage of 5kgs and an over-sized baggage i.e. a 42 inch TV. The person at the check-in counter informed me that I would need to pay extra for the excess and over sized baggage. I paid in total AED 390. The receipt of the payment has been also attached. I asked the check-in person if the TV would be handled with care, he assured me that it will be taken with care and also showed me the Fragile tag that was put on the baggage. Thus I boarded the flight with ease of mind and reached Bengaluru and collected the baggage and reached home. On un-packing the over-sized baggage at my residence, I was taken by utter shock that my TV has gone through severe damage. The Display panel has cracked from the left end to the right. Examined the carton box and found that the baggage even though mentioned Fragile was totally mishandled. As the baggage is fragile and it is a TV and clearly mentioned in the carton box to place it vertically, I believe it was placed horizontally and heavy luggage placed over it or the baggage was not taken with care and was made to go through a high impact leading to heavy damage to the TV. I have attached the carton box photos and the video displaying the damage to the display panel. As you can see in the images there is a thermocol piece broken. That piece was broken in the very same place where the TV has endured major impact. Please refer to the images attached. Video Link: https://www.dropbox.com/s/i7q5dzu184l2kwm/VID_20150501_115854.mp4?dl=0 Could you please let me know why was my baggage mishandled in such a bad manner? Why was the fragile baggage not taken care as a fragile baggage should be in spite of the FRAGILE tag and instructions given on the carton box? Who is going to compensate me for damage caused by mishandling from your end? Thanks, Mohammed Fahad [protected]@gmail.com