[Resolved] Indigo Airlines — helpless you staff and fight daleys to much

Narayan6474

from Mumbai, Maharashtra

Website:

We are 4 passenger of indigo airlines
Flight no 6e97
We all are waiting since 4 hours for our flight
But they are continuesly delaying the schedule
N there is no facility provided by them
Not even proper food n water
N they are not properly behaving too
Plz do helpful to us
N plz let us know at what time the flight is going to come
We have a connecting flight from bangkok to phuket n it’s in thai airways n i had a talk to them but they are saying that they will not reschedule our next flight

Was this information helpful?

No (0)

Yes (0)

Feb 7, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

IndiGo Customer Care's response Hi Narayan,

We are sorry for the inconvenience caused. We would like to inform you that flight 6E 97 was delayed due to operational reasons. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance.
We do recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Please be assured of our continuous efforts to ensure high levels of customer satisfaction.

Regards,
Team IndiGo