[Resolved] Indigo Airlines — high cancellation charges

pr77

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I had booked tickets of the goa - kolkata indigo flight dated 16th september, 2019 (Flight number 6e 633 and pnr ucwtpy). Due to some unavoidable reasons i had to cancel my ticket. Although i cancelled my tickets much early than my boarding date i have been charged high cancellation price on my ticket cancellation amount. This was going to be my first flight with indigo but unfortunately the experience i got is very bad about your cancellation policy.

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Sep 14, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

IndiGo Customer Care's response Hi,

We understand your concern. Please note that our cancellation policy is designed in such a way that the minimum cancellation amount is charged per passenger per sector. Please understand that we have to abide by the policies.

Regards,
Team IndiGo