[Resolved] Indigo Airlines — I am complaining about the service of indigo

mousuminiyogi

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700003

I, Mousumi Sen and my family would reached Raipur from Kolkata today by flight service of IndiGo, PNR : NBMQFZ dt: 22/01/2018 time : 6:35 a.m. We got our boarding pass on time and there was a long queue at the Security Check. After completing the Security Check, the representative of IndiGo came to us and said that your flight has taken off. But there was still 10-15 minutes were left for the flight to take off. They didnot show any cooperation from their side. After that they forced me and my family to cancel the boarding pass. Due to leman we followed their instruction as we were travelling by flight for the first time. For their mismanagement we had to suffer and we missed the flight though we reached on time and got the boarding pass. We not only lost the money for booking of flight as well as we lost our time and important moment and could not reached Raipur.

Kindly look to this matter and give me the proper feedback and I am sending the boarding pass picture with it.

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Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 13, 2018

IndiGo Customer Care's response Dear Ms Sen,

With reference to your email, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel on flight 6E 245 from Kolkata to Raipur on 22nd January 2018). As you may be aware, a boarding gate for our flight closes 25 minutes prior to departure. Since our check-in counters were already closed for your flight, our staff were unable to accept you for the flight.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination.
As always, we were happy to have provided assistance to you and would request your understanding in this regard.
We look forward to serving you on board again.

Regards,
Team Indigo