[Resolved] Indigo Airlines — I am complaining about they didn't board us on the flight

#Jay Joshi

from Surat, Gujarat

Address:

380016

We had a flight from delhi to ahmedabad at 20:45 on 19/3/2018 we had reached the airport the airport around 19:40. When we reached to the gate at 20:20 they told us that the gates were closed as we were late. We requested them a lot but they didn’t have us any concern.. I was traveling with my other 3 colleagues‘after a lot request they gave us the 2ticekets for the flight which was around 22:00. As a consumer we requested if we could board our earlier flight the refused and said this was beyond their norms. My other 2colleagues had to by train they were not given any priority for the other flight. I just need my money back.
They even denied to load my baggage in the another plane. I had to leave my baggage there at delhi.. It was my worst experience with indigo and if this was so you are not treating consumers in good way

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Apr 19, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

IndiGo Customer Care's response Hi Jay,

We understand you were unable to board 6E-658. As per our policy, boarding gate closes 25 mins prior to the scheduled departure time of the flight. As checked, you reported after the closure of boarding gates for the flight scheduled to depart at 20:45 hrs. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you reported after the boarding gate closure, our staff was unable to accept you on the same flight. Also, we advise our passengers to report at check-in counter at least 2 hrs prior to the scheduled departure for hassle-free check-in. Further, our endeavor is to assist our passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges and seat availability, which we understand were accepted by you, and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this matter.
Regards,
IndiGo Team