[Resolved]  Indigo Airlines — i am complaining about your mismanagement and because of which i had to suffer mentally and financially

Sir,

You may treat this letter as the reminder against the complaint dt. 29.10.2017 lodged by mr. Arif ahmed, judicial magistrate, balurghat, south dinajpur, west bengal.

I, arpita ghosh, judicial magistrate, tehatta, nadia, west bengal, along with mr. Arif ahmed have collected our boarding passes for indigo flight no. 6e 333 dt. 27.10.2017 scheduled to be departed at 7.35pm from delhi airport. Inspite of having sufficient time, due to non-co-operation and negligence in your part, we reached at gate no. 8b to board into the flight at about 7.15pm after going through the long queue for security checking. Amongst 10 counters only two were open at that time. We were refused to avail the flight on the ground of being “late”. However the flight was of 7.35 pm. This is also to be noted that we have disclosed our official identity with proper id card to your staffs.

Thereafter many more harassment was awaiting for us and ultimately by paying another rs. 18, 994/- to your esteemed company we were able to return kolkata by taking indigo flight no. 173 departed at 8.35 pm on the same date.

In the first complaint, already mr. Arif ahmed have informed you that we both are gazetted officers and were on an official tour and were representing west bengal after getting direction from hon'ble high court at calcutta in a programme organised by ministry of home affirs.

We have two questions.

First is that we had another 10-15 minutes in our hand and that too because of your fault. But you have refused us to board the flight. Why? Please, send me a proper explanation.

Secondly, the first tikckets were cancelled without any kind of refund. At the same time we had to purchase ticket at an inflated price. It is burdensome and we fell like we were fined because of the fact that we were on time.

As per the direction of the hon'ble high court at calcutta, we have to submit our programme report in writing within two weeks to the hon'ble high court at calcutta. For that reason, we require your proper explanation to submit it before our authority. So that they can take necessary steps in that regard. This is also to be noted that as per our service rules, we have to place every details before the authority.

On your part, telephonic conversation was made with mr. Arif ahmed. But till today no written reply has yet been received by him.

As he has purchased both the tickets from his registerd id with your company, so we preferred to lodge the complaint by mr. Arif ahmed. But as from your end, we failed to get any positive reply, so being the co-passenger, harassed by your staffs, i am compelled to send this complaint to you to receive your reply shortly.

Thanking you.

Arpita ghosh.
Judicial magistrate, tehatta, nadia