[Resolved]  Indigo Airlines — I am complaining against my refund

Trip id [protected] flight got cancelled on 15 june 2018 and i have ring indigo customer service about 20 times every time they said refund has been processed but i havent got money back into my bank account they told me to ring my bank i have done that also it is around 1 and half month now will i get my money back or not. Can u please sort it out.
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Sep 3, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
IndiGo Customer Care's response
Hi Jatin,

We regret the inconvenience caused. Kindly share IndiGo airlines booking reference/ PNR number, which is a six-digit alphanumeric number so we may look into it.

Regards,
IndiGo Team
Aug 02, 2018
Updated by Jatin2106
TGVCXD
Verified Support
Aug 03, 2018
IndiGo Customer Care's response
Hi Jatin,

As checked, we have already processed the partial refund in the travel agency account used while making the booking. Request you to get in touch with the respective travel portal to claim the refund.

Regards,
IndiGo Team
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