[Resolved] Indigo Airlines — i lost my packing luggage because of your indigo staff plan to stolen my packet | |||
Dear indigo members, I was lost my package on hyderabad indigo airlines counter. I was journey from goa to hyderabad then i have a flying another from hyderabad to kolkata Goa to hyderabad: truejet airlines The truejet airlines employee was very helpful for my luggage and packaging. After i was reached hyderabad i just ask to advise from indigo counter they people not accepted to transfer my luggage from hyderabad to kolkata I was reached counter before boarding and luggage time but they did not package my luggage. That my package value is 23800/- they are simply said to me you just leave your package and go and take the boarding I just requested to indigo counter person but he is not able to help me. Because he want that package i was requested that person since last minute of boarding time but they didn't help to passenger. Finally i lost my package. It is clear to told you (Indigo) was only business. They are not working for customers and they are not helping for customers. Since last 3yrs i was journey in indigo My family and friends all are use this indigo services but now we are not agree to journey in indigo in future. I strictly given feedback to indigo airlines services is very very very bad... My friends also given this feedback on bad... Note.: airlines serving depend only on customers satisfaction not a money and business. Was this information helpful? | |||
Jun 18, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 04, 2018 IndiGo Customer Care's response Hi Sadhanala, We regret the inconvenience caused. Please bear with us while we look into this. Regards, IndiGo Team Verified Support May 08, 2018 IndiGo Customer Care's response Hi Sadhanala, We are investigating the concern and will keep you posted. Regards, IndiGo Team Verified Support May 17, 2018 IndiGo Customer Care's response Hi Sadhanala, We are sorry to hear about your experience at Hyderabad airport. We would like to inform you that checked-in baggage of dimension 158 cm overall is permissible. At no point of time our staff intended to offend your sentiments. We believe this could have been handled in a better manner. Therefore, we have sensitized the staff involved to handle such situations in a sensitive manner and display a courteous demeanour at all times. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |||
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