[Resolved]  Indigo Airlines — I m complaining

Address:Row house no 8 green village kashigaon kashimira mira road e, Mumbai City, Maharashtra, 400107
Website:Indigo

Indigo and eezygo travels are big frauds. They steal customers hard earned money. I canceĺled the ticket for SL5rpn. The refund was due from 31st may. Indigo blames agency while agency blamed indigo. I spoke to a customer rep on 15th june called laxmi. She was rude and unhelpful. I spoke to her manager Ram to my surprise he was rude too. I have hired a lawyer and have no option other than to file a law suit. You can speak to me any time after 5.30 pm
Was this information helpful?
No (0)
Yes (0)
Jul 20, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
IndiGo Customer Care's response
Hi Anupama,

We can understand your frustration. As checked, you must have got in touch with our customer relations team. We request you to reply to the same email for further assistance.

Regards,
Team IndiGo
Complaint comments 

Comments

Hi,

My name is : Ganganshu Sharma, PNR : SBIR8Y, FLT NO : 6E 6769

SEAT NO : 23 A . Flight : Delhi to Pune .

Although I have CPML, on my boarding pass, no meal was given to me.

Its okay you have skipped me, but I want a written apology from the concerned

person. Also I have my intact boarding pass with me.
IndiGo Customer Care's response, Jun 21, 2019
Verified Support
Hi Ganganshu,

This shouldn't have happened. As checked, our customer relations team is in touch with you and will assist you with the best possible resolution.

Regards,
Team IndiGo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information