[Resolved] Indigo Airlines — I was not allowed to board the flight.

vignesh M J

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I was at airport one hour prior to my flight 6e-873 and due to a long queue at the baggage counter i could only reach the check in counter at the 45 min prior to my flight and they did not let me take the flight. I had to book another flight by paying 16000 extra. I want to know why i was not allowed to board the flight and i was charged aditional 16000 apart from the initial booked price this price is almost 4 times my initial price. I would like to complaint regarding this kind of inconveniece when a customer is 45 min prior to the flight time and still not letting them board and asking to take another flight by paying 4 times the money.
This is something to be addressed to the customer grievances court. I would like to have my extra amount refunded as early as possible.

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Sep 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Aug 22, 2018

Updated by vignesh M J Flight time 5:55 date 22 August 2018 and departure from bengaluru

Verified Support

Aug 22, 2018

IndiGo Customer Care's response Hi Vignesh,

We regret to hear about your experience. We would like to inform you that check-in counter closes 45 mins prior to the scheduled departure time and incase of a rush at counter our team tries to expedite the procedure. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. As per our records, you had reported at 0515 hr after the counter closure, hence, our staff was unable to accept you for the same flight.

At IndiGo, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges, which we understand were accepted by you and you duly travelled to your destination. We look forward towards your understanding in this regard.

Regards,
IndiGo Team