[Resolved]  Indigo Airlines — ignorance and rash behavior of crew

Address:

Pune, Maharashtra

This is regarding indigo flight no: 6e322 dtd : 19th dec 2013 from guwhati to pune. I and my husband were on the flight. I was not feeling too well hence asked the air hostess for medicine. I was very hungry as it was almost a four and a half hour flight and 2 hrs approx were almost over. The food was getting to be sold again in the latter half of the flight, to our surprise we found the two airhostesses start to serve right from the start of the aircraft, we were taken a back as normally there are two flight attendants/air hostess who takecare of serving food from start of aircraft to mid and two people take care of other half of the flight. we were pretty sure that since only two are serving the entire aircraft passengers hence it will take too much time, and the same happened . It took nearly one hour if not more for them to reach us. since the process and procedure was mismanaged i wanted to put across a word or give feedback. i told the hostess the same but before listening to me properly and entirely she interrupted me and told me she will get the feedback form. the flight was almost about to land but the hostess or staff was not sensitive enough to find out the problem, the had a couldn't careless attitude. almost when announcement was made i reminded the hostess to get the feedback form. she got one, i asked her for a pen, which she didn't bother to listen, had to remind thrice and at the third attempt too i had to literally tell her to get for which she instantly replied that she didn't have one. couldn't it be arranged rather than giving reply back to an already irate passenger?? when i started to write opening the table, another hostess came asking me to close the same since we were landing. i told her in a very irritated mood and pissed off that when do u expect me to fill there feedback form which is already been given after so many reminders to ur staff and so late?? to which she replied i a very harsh and rude way that i dont know that but for our safety we need to close the table. i already had agreed to it, my agitation was on the previous hostess who gave the form so late... but instead of trying to find out what the actual problem was and trying to pacify me she instead chose to speak the way she wanted and kept on repeating her statement. had i been at her place i would have bought time from the customer saying" madam i understand ur problem, im sorry for the inconvenience caused, but could u give me sometime as the plane is about to land and then i would look into it" this is the correct way to answer. this is what is taught to us also since i have worked in a service industry for about 8 yrs. customer is the king and always right ... this is what we were told when we worked there. It would have been solved there and then as it was not a problem with the staff, my problem was with the airline and their procedure but later it became a problem of and with both.customer just wants someone to hear or listen to him, half the problem is solved with that. Later the same lady who told me last to close the table came back after landing to apologize . again she didn't not let me speak she kept on imposing her apology on me and told me that she wanted to help that's why she came back or else she wouldn't, as if she was obliging me!! she kept on telling me that she was the manager and it was a problem with the junior staff who was suppose to inform her if some passenger asks for a feedback form which her junior staff didnt. my question is - why was this being told to me? am i to be blamed for the lapses in their systems??? why she was revealing her loopholes to the outside public, she being the manager was suppose to instead safeguard her staff and juniors and take the blame?????? hence her apology also sounded just for the heck of it... i even handed over my feedback form to her, which also i believe has not been submitted as it is almost 10 days and no reply from anywhere on behalf of the airline. we were a registered user and frequent flier by the airline.very dissappointed with the service and staff and the airline who just for saving money hires such immatured staff.