[Resolved]  Indigo Airlines — I'm complaining about the service of indigo and wants refund for bad service and ignorance

Address:

East Champaran, Bihar, 1361

I, with my mother, fatema akter and brother, abdul ahad, was travelling to jaipur from dhaka.in transit, i missed flight from kolkata to jaipur. Flight time was 4.45 am and we were in the airport, boarding was done, security checking was done and we got the boarding card also. As my mother is an old person, she needed to went to wash room after security checking, and when we reached to the flight gate, your people told that it is not possible as we are late. Mentionable that there was no announcement. After that your counter asked 51, 000 rupees for travelling to kolkata to jaipur. We requested several times, but your people refused and one of them shown ignorance to us. They said "indigo shamay se pabandh hai." and we made the mistake. Later on we traveled by jet airways from kolkata to jaipur, fare was about 35, 000 rupees. At the time of return from kolkata to dhaka, your flight was late about 1hr 50 mins, scheduled time 4.10 pm, flight started at 6.00 pm. Cause of that, there was a loss of my business in bangladesh. Now, i need refund with penalty for that loss. It is related with your reputation with wording. Waiting for your positive response.