[Resolved] Indigo Airlines — i'm complaining from hyderabad rajiv gandhi airport about the domestic flight service of indigo flight no 6e261, one no hfhzuw

Madusudanan KS

from Hyderabad, Telangana

Address:

Hyderabad, Telangana

Sir
I'm complaining from hyderabad rajiv gandhi airport. We had our flight no 6e261 with one no hfhzuw on october 8 at 4:05am. We reached here at 3:10 and we were asked to do the self check-in as soon as we reached here at 3:15 but by that time the check-in was already closed. Though we were on right time when we approached the indigo flight concerned people they asked us to book new tickets and as we had no other option to fly back to kerala we were forced to take new tickets for the flight 6e683 with pnr no hfhzuw and cause of this we couldn't attend a main function we were supposed to and lost money for 3 tickets too. Now we are planning to file a case in the court for compensation as we had to suffer this money loss and time loss and all this pain due to the ill treatment and poor dealings of the indigo crew.

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Nov 8, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

IndiGo Customer Care's response Hi Madusudanan,

We're sorry to hear that your trip did not go as planned. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on records you reported at 0333 hrs to our counter for a flight scheduled to depart at 0405 hrs. You were unable to report on-time despite the same. Our staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.

Regards,
IndiGo Team