[Resolved]  Indigo Airlines — improper behaviour causing loss of time and money

Address:Thane, Maharashtra, 421202
Website:Indigo.com

Please note that my was issued a boarding pass for Mumbai Patna flight on 13/08/2018 and was left in waiting area. May be her English not enough to understand announcement. Later when I spoke they said your fault and charged full amount for next flight i.e. 5195 INR. Booking Reference: TBV2JS
Status Date of Booking Payment Status
CONFIRMED 10Jul18 Approved
IndiGo Passenger(s)
Flight Status
1. Mrs Anupama Singh
IndiGo Flight(S)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/ Bag drop closes To (Terminal) Arrives Via
13Aug18 Mumbai(T1) 09:30 6E 5126( A320 ) 08:45 Patna 14:00 Delhi
Seats and Additional Services
BOM PAT
Passenger name Seat Services Purchased
Mrs. Anupama Singh DFNS
Travel and Baggage Information
BOM PAT
Fare Type : Regular Fare
Please do reach airport 2 hours before flight departure
Boarding gates close 25 minutes prior to scheduled departure time
Check-in counters close 45 minutes prior to scheduled departure time
Check-in baggage allowance: 15Kg
Hand Baggage Allowance: 7Kg


For Your Benefits
2-Patna-1.jpg 2-Patna-2.jpg
Terms & Conditions
• For detailed conditions of carriage please, Click here. You can also visit www.goindigo.in.
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Sep 20, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Aug 14, 2018
Updated by [email protected]
Poor staff behaviour and support
Verified Support
Aug 14, 2018
IndiGo Customer Care's response
Hi Satish,

We regret to hear about your experience. Kindly allow us sometime so we may look into it.

Regards,
IndiGo Team
Verified Support
Aug 16, 2018
IndiGo Customer Care's response
Hi Satish,

We are in receipt of your concern via email. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team
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