[Resolved]  Indigo Airlines — in flight service

Address:

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, 122002

Dear indigo airlines,
I fly very frequently with your airlines as i always appreciated your services. But today while flying by 6e 889 along with my family consisting of my wife and my two minor sons occupying seat number 15 c, 15 d, 15 e and 15 f were very pained at the unfriendly, unhelpful and mechanical behaviour of the chief stewardess ms lucy. I just want to narrate my side of the story and kindly let me know where my fault lies. We are pure vegetarians and don't even eat onion and garlic. I wanted to prebook our meals for jain food as that doesn't contain onion and garlic, however finding no options in the prebooking section, i than wanted to book nuts and beverage for all four o[censored]s, but again there was no option. Finding no options available for prebooking, i booked 4 veg biryani hoping that i could exchange the same with nuts and a beverage in-flight. Also to inform you that we travelled from gau to del on 25th august and the stewards was kind to exchange our veg biryani with 4 cashew and 4 beverages and we were very grateful to her and appreciated our favourite airlines as always (In fact at all times of our indigo journey we have been exchanging our veg meals with nuts and beverages) but today while returning from del to gau i was really appalled by the behaviour, tone and tenor of stewardess lucy, which i find alien to indigo standards. Especially at a time when polished soft skills rule the airlines industry that we can perceive with air asia's etiquette after partnering with singaporean airlines. Just to make things more heart touching and painful, both my minor sons started to make demands and cry asking for roasted almonds to me and the stewardess and i once again requested to ms lucy very humbly to help me with at least exchange 1 box of almonds with the veg biryani but to my utter shock she out rightly rejected my request even for a single box of roasted almonds stating company policy.in the end we just took 4 nos of beverages and left the 4 veg biryanis to indigo. I don't know what to say further but just want to let you know my feelings because the indigo policy was also there when we travelled on 25th from gau to del (As like all other times we flew with indigo) but the stewardess handled the issues so beautifully that i was in praise for my indigo airlines and today i am left with a very bad taste of apathy and carelessness. My only request to the learned indigo management is to find bad cases of soft skills as ms lucy and train them extensively on improving their empathetic behavioural skills. Also kindly let me know where my fault lies since ionly consumed 4 beverages amounting to rs 400/- only and 4 veg byranis worth rs 600/- i have lost and all this since i had no options to prebook a meal of my choice.
Jai hind!