Indigo Airlines — In-human behavior with passenger pnr of3dsn for 6e - 207 on[protected] from ccu to gau at 1040 hrs

Address:	Kolkata, West Bengal, 700047
Website:	Indigo Airlines customer service/booking counter staff

Hello indigo team,

This mail is for the complaint towards one of your staff at the booking counter of netaji international airport for kolkata location. Her name is debomita (If i remember correctly) and she was there at the booking counter on 30th june at 10:00 am shift. My wife and my daughter (Infant) had flight 6e - 207 for ccu to gau on[protected] at 1040 am. They reached the booking/boarding counter at 0956 am (1 min late of luggage gate closure). My wife had already done her web-check-in one day before but still the lady named debomita present at the booking counter did not allow luggage to be given for that flight and mentioned it will be sent in next flight. So they had to leave for the flight without taking that luggage. During that short discussion, debomita's behavior was no rude with my wife that on requesting her to consider the luggage for this flight, she replied because of infant they are being allowed to board the flight otherwise my wife would not have been allowed to fly. I am just thinking how stupid, inhuman and irresponsible that lady is. Because of luggage not being allowed, they were stranded at guwahati airport for 2-3 hours. How come that lady is working in such a big organization. I had flown in many airlines but never had such awkward situation before. I can understand the situation when a passenger not being allowed if they are 15-20 minutes late. But what type of behavior is this for mere 1 min late which was also due to queue??? A mother with infant may take some time during baggage x-ray. I believe you need to take stern action against that stupid lady otherwise you will loose customer faith. Also you know the power social media. So take some action and pls warn your staffs to behave with passenger politely, because airlines are running only because of we passengers.

I need to report this incident to social forum so that everyone gets beware of indigo airlines staff behavior. Also if possible, get me email id of your ceo. He should be aware of this incident as well.

Below is the details for that flight.

This is in reference to your booking under the pnr of3dsn.

The itinerary is given below:

6e - 207, on[protected], from ccu to gau, scheduled to depart at 1040hrs and arrive at 1155hrs.

Br//
Bijit
[protected]