[Resolved] Indigo Airlines — inappropriate departure schedule from hyderabad

[Resolved] Indigo Airlines — inappropriate departure schedule from hyderabad

K Kabhatt from Vadodara, Gujarat

I had a flight on 27th oct, 2018 from hyderabad to vadodara at 05:20 morning but not sure why team indigo had the flight departed at 05:10 which was 10 mins prior to the departure and did not care to call me once on my phone even after i had web-check in done in advance. I was there at the airport since 4:30 but due to congestion of flights in morning from hyderabad the security clearance took away my time and resulted into this scenario. I would like to complain about indigo that they should at least send an sms to customers in case of change in timings. Please help me with the same and let me know what actions can be taken. +1 photos Was this information helpful? No (0) Yes (0)
Dec 9, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 29, 2018 IndiGo Customer Care's response Hi, We are sorry for the experience. As checked, our customer relations team has assisted you in regards to the raised concern. Regards, IndiGo Team
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Comments

Bibhraj Bhusan Rout

from Bengaluru, Karnataka

Hi, I need duplicate boarding pass of my last traveling from bangalore to ranchi on 16th of Oct 2018. I need for the reimbursement perpose in my company. Plz find the flight details below.

Name - Bibhraj Bhusan Rout
Date - 16th Oct 2018
Time - 19:20
flight No - 6E106
Airline - Indigo
PNR No - NCQKXP
Booking Ref. - 6E/NCQKXP

IndiGo Customer Care's response, Oct 30, 2018

Verified Support

Hi Bibhraj,

We understand your concern and would like to inform you that the boarding pass can be issued at the time of travel only. Now, you may opt for the travel certificate, which is INR 200 per passenger per flight by click on this link- https://bit.ly/11v2V9b.

Regards,
IndiGo Team