[Resolved]  Indigo Airlines — incompetent indigo airlines staff at delhi airport

Address:	New Delhi, Delhi
Website:	www.goindigo.in/travel-information/en/airport-check-in-requirements.en-1d87e52c46d445f29510a4dd83941

The check-in agent (Jerome thomas) mislead me by claiming my luggage was overweight by 10 kgs, i insisted him to check my ticket properly as it was booked by my company as a corporate ticket which gave me an extra 10 kgs, but the check-in agent didn't bother to check my ticket properly and resorted to using foul language which then turned into an heated argument, i got the customer service executive involved to sort this issue out as i was running out of time, the cse (Amerjeet kaur) again, did not perform the proper background checks and immediately claimed the luggage was overweight, i requested for a proper ticket check but to no luck. I was then told to book a new ticket on the next flight which was 3 hours from my current scheduled flight, where i had to shell out 3500 rupees more. Yogesh (Counter supervisor) then informed me saying that the previous check-in agent (Jerome thomas) did not check my ticket properly and there was no reason why i wasn't allowed on the previous flight, i was even denied the in-flight meal. I strongly believe this is an incident which could have been averted if the check-in agent or customer service executive would have done their job properly. This speaks of the incompetent nature of the team members at the delhi airport. I request a strong action to be taken against these agents and a reimbursement of the 3500 rupees. I am inclining towards filing a consumer complaint against indigo airline if this is not sorted.