[Resolved]  Indigo Airlines — inconsiderate behaviour

I was travelling to kerala and due to the flood situation there, we had to change our airlines and book indigo, which has a lower baggage allowance. The lady at the boarding counter told me that my baggage was 7kgs in excess. I told her the circumstances under which i was travelling and if any negotiation was possible. This isn't about the money but the fact that in principle, indigo airlines/employees of the airlines could not show much needed consideration. I have been a frequent traveller with indigo airlines in the past and i was disappointed at the lack of empathy displayed.

Thank you