[Resolved] Indigo Airlines — inconvenience caused by indigo

Rajveer Vaghela

from Mumbai, Maharashtra

Address:

A-1 vishram apartment near navranpura havmor,navrangpura ahm, Ahmedabad, Gujarat, 380009

I had a flight at 7:40 from delhi to ahmedabad with pnr ibdm2l and the gate was 9b but at the end moment gate was changed and i didnt got aby information and missed the flight and now indigo members arent helping me in overcming the situation nor helping im any manner nor arranging another flight nor refunding money. Hopeless staff members and crew. Very bad service by airlines. Fooling customers

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Oct 26, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

IndiGo Customer Care's response Hi Rajveer,

We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, you had reported at 0812 for the flight scheduled to depart at 0740, hence we were unable to allow you onboard. Please understand that re-accommodation is not followed as a policy and subject to seat availability. Kindly connect with the travel agency used while making the reservation to claim the refund towards no show taxes. We sincerely hope that you will see this matter in the right spirit.

Regards,
Team IndiGo

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Comments

gopik1966

from Lucknow, Uttar Pradesh

While traveling from Lucknow to Chennai on 16th September 2019 with my family I get the three different middle seats Booked with single PNR allotted by your check in staff even after request to change he did not change & misbehave .Because of all middle seat no one is ready to exchange.pl take proper action. My PNR isEDMKVV

IndiGo Customer Care's response, Sep 26, 2019

Verified Support

Hi Gopi,

We understand a family would want to be seated together, however, seats are assigned as per the seat availability. Please know that pre-book option lets you choose your favourite seat in the flight or reserve your seat together in case you're travelling as a group. Further, we have noted your feedback for review and action.

Regards,
Team IndiGo