[Resolved]  Indigo Airlines — incorrect information from airline service at airport

Address:400017

I had my indigo flight 6e 5396 scheduled on 4th september by 4.30 pm
Due to heavy rains at mumbai i reached the check in counter by 4.30 only at terminal 2 international airport
As soon as i entered the first thing i checked in was for the display board for the flight status it was on time and then i asked another person in counter showing my ticket if the flight gas left or is it delayed
And i got the information as it was left and that they would arrange for an alternate flight
Which was at 7.05 pm the same day from terminal 1
When confirmed in the link provided by indigo too the flight was on time
I had to rush all the way from terminal 2 to terminal 1
But when after reaching terminal 1 when i checked the flight status was that it was delayed by almost 35 mins
So may i know the reason why was there a communication gap which made a rush for my delayed journey as well
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Oct 8, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2019
IndiGo Customer Care's response
Hi Anusha,

We are sorry that you had to wait for so long. Your flight was affected due to bad weather at Mumbai affecting our arriving aircraft. We hope you understand that it was a real-time delay and such situations are just beyond our control.

Regards,
Team IndiGo
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