[Resolved] Indigo Airlines — indigo air lines issued ticket and rescheduled time from 5am to 1240pm on 29th november 2019

chandraDasika

from Mumbai, Maharashtra

Address:	530016
Website:	indigo

I purchased a ticket from bangalore to visakhapatnam on 29t november 2019. Ticket was booked on 9th sept 2019 and indigo did not inform me about rescheduling the time form 5am to 1240 am.
I travelled from houston tx to visakhapatnam and reached 12am on 29th the early hours and and i have to wait 12 hours in bangalore air port
We are two passengers me and my wife. My travel agent also informed me that they did not get advance notice to inform me.
Inconvenience is caused and we are senior citizens and having health issues
We request you to arrange a compensation of $10000 for each o[censored]s as compensation.

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Jan 15, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

IndiGo Customer Care's response Hi Chandra,

We are extremely sorry that you didn't get our communication. As per our records, we have sent multiple text on XXXXX0724 and [protected]@mintfares.com which is provided while making this booking Please ensure that your contact details are correct with us.

Regards,
Team IndiGo

Dec 04, 2019

Updated by chandraDasika Mint Fares
Nov 29, 2019, 1:06 PM (4 days ago)
to me, Jeet

Hello Chandra

The update about flight was received while you were flying internationally. Secondly, as there was no alternate flight airline auto protected you in the next available flight. Such last minute flight interruptions or cancellation are always involuntary. We kept the track of your booking and it was on time even 24 hours before travel had initiated.
We received message from Mintfares that they did not get advance message.so your apology is not acceptable. Please send compensation as requested. me and my wife are senior citizen with health issues and suffered a lot

Dec 04, 2019

Verified Support

Dec 11, 2019

IndiGo Customer Care's response Hi Chandra,

Please know that multiple notifications were sent from 22nd October till flight date on the registered contact details. We look forward to your understanding.

Regards,
Team IndiGo