Indigo Airlines — Indigo airline

Address:

560040

Dear Sir,

I wish to bring to your notice that I have lost my baggage on my trip from Delhi to Bangalore on 5th May 2017 by INDIGO flight 6E 273. My PNR No is WCCEHJ. On landing at Bangalore airport on 6th May (approximately 1300 Hours), I was handed over a suitcase bearing my Name and PNR number (on baggage slip) by the Indigo airport authorities. Since the suitcase looked similar, I took custody of the luggage. I realized on reaching home at Bangalore that the baggage didn't belong to me. I have lodged the complaint immediately to customer relations. I followed this with several telephone calls and emails. There has been no response. They are not able to indicate the status of the lost baggage. I have also informed Bangalore MHB and Delhi MHB also as ca be seen from the trailing mails
Even if you account for human error of wrongly affixing the baggage tag, there has been no effort on the part of Indigo to trace the missed luggage. This case of mishandled baggage needs to be tackled on priority else with the passage of time, the chances of recovery reduces. I am amazed as to why there is no importance given to such a serious error. There is also callousness in dealing with the complaint. I would not be surprised whether any worthwhile action has been taken. Else why there be no communication from Indigo team on the progress of investigation. Should the passenger expect that their baggage is likely to be lost while travelling in your airline and if that happens, he has to only follow up with your staff every few hours as to remind them that this is also their duty to rectify Indigo error. Why should passenger fret and frown.
I do not want to continue on this note. I hope I have made my point clear. Please direct your staff to take action and keep undersigned informed.

- Devashees Das