| Address: | Pudukkottai, Tamil Nadu, 622422 |
This complaint about indigo airline, i reached airport at 4a. M but flight start at 5a. M. From chennai to delhi on the date of 17/09/2019. Flight was already filled with passengers so they closed boarding pass counter and web check-in online portal also not working for 5 hrs before departure of flight. I asked explanation to the indigo counter no 33 chennai, she did not responded properly she wasted our time over there. Finally she said you have book the alternate flights which is cost around 8500 rs. My existing ticket she consider as missed flight list the amount of 5000 is wasted for that journey. Also for a new ticket 8500. The way indigo cheating the customer is no good for the passengers, luckily we have money. If it is very poor person think about the situation. Same like me around 10 passengers suffered on that day. Kindly provide a solution for this type problems. This is my ticket details.
Dear mr moorthi - your indigo pnr is tnjdpx - 6e 2652 17sep maa (T1)-del (T2),[protected] hrs.
Portal which is not working on the entire night. Web check-in now by clicking here - http://I9f.in/QS3W1zC37j
Was this information helpful? |
IndiGo customer support has been notified about the posted complaint. Verified Support Sep 18, 2019 IndiGo Customer Care's response Hi Jyyappan,
We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, passengers had reported at 0421 hrs for the flight scheduled to depart at 0500 hrs. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Hence we were unable to allow onboard.
Further, to save the passenger from losing the entire ticket amount paid for the booking. Our airport team put you on the next available flight, at the cost of only the fare difference and re-accommodation charges which was accepted by you. We look forward to your understanding.
Regards,
Team IndIGo
Sep 18, 2019 Updated by iyyappanM Dear Indigo Team
I accept your policy what your following on the airline services. But what you have mentioned time 04:21 it's not a correct time, before reaching the counter no 33 (4.21 am), i am in the queue of your indigo counter (counter 40 to 43 ) where we can pack our normal luggages and collecting the boarding pass counter there i spend 15 mins in the queue huge crowd was there, i have luggage and i don't boarding pass at that moment. Another important issues is about online web check in portal it is not working properly on the whole night(1/09/2019) and till morning (17/09/2019). If it is not working how can we confirm our presence in the airport on the time, that copy also i attached on this complaint draft for your reference. Actual scenario when i enquired this(online Portal) incident in the airport, i came to know that flight was filled with passengers there is no seat availability on that flight. For hiding this situation your indigo customer care people are diverted, we are late reporting to the airport. At that moment along with me few peoples are there going to delhi for that flight also faced this similar issues like me.
Yes i agree for that they rescheduled my flight, for that new booking they collected from 6944/- which is higher than my existing flight charges. So there is no point of considering my existing flight charges are adjusted for the new booking as save the passenger from losing the entire ticket. At the time of new booking they consider me, customer missed the flight and we are reschedule the new flight. The real fact on that day flight, was full to hide this incident, they redirected to the customers were in late reporting. This complete information for your look forward.
Verified Support Sep 23, 2019 IndiGo Customer Care's response Hi Jyyappan,
We apologies for the inconvenience. We would like to speak with you, please share a convenient time to connect.
Regards,
Team IndiGo
Verified Support Oct 16, 2019 IndiGo Customer Care's response Hi Jyyappan,
We tried calling you multiple times however couldn't connect with you. Please share an alternate number along with a suitable time to contact.
Regards,
Team IndiGo
Oct 16, 2019 Updated by iyyappanM Dear Indigo Team,
Few weeks ago, one of the customer support person called on this mobile number. I explained him what exactly happened on that day. He agreed that the mistake from airline side, also he informed me will be revert back on some other days. Any way i am giving my alternative mobile number [protected], [protected]. I am available on the time for conversation after 7pm evening to till morning on day.
|
I accept your policy what your following on the airline services. But what you have mentioned time 04:21 it's not a correct time, before reaching the counter no 33 (4.21 am), i am in the queue of your indigo counter (counter 40 to 43 ) where we can pack our normal luggages and collecting the boarding pass counter there i spend 15 mins in the queue huge crowd was there, i have luggage and i don't boarding pass at that moment. Another important issues is about online web check in portal it is not working properly on the whole night(1/09/2019) and till morning (17/09/2019). If it is not working how can we confirm our presence in the airport on the time, that copy also i attached on this complaint draft for your reference. Actual scenario when i enquired this(online Portal) incident in the airport, i came to know that flight was filled with passengers there is no seat availability on that flight. For hiding this situation your indigo customer care people are diverted, we are late reporting to the airport. At that moment along with me few peoples are there going to delhi for that flight also faced this similar issues like me.
Yes i agree for that they rescheduled my flight, for that new booking they collected from 6944/- which is higher than my existing flight charges. So there is no point of considering my existing flight charges are adjusted for the new booking as save the passenger from losing the entire ticket. At the time of new booking they consider me, customer missed the flight and we are reschedule the new flight. The real fact on that day flight, was full to hide this incident, they redirected to the customers were in late reporting. This complete information for your look forward.
We apologies for the inconvenience. We would like to speak with you, please share a convenient time to connect.
Regards,
Team IndiGo