[Resolved] Indigo Airlines — indigo airlines - poor staff management at coimbatore airport

nandini mahtre

Address:	Coimbatore, Tamil Nadu
Website:	indigo.com

Indigo flight -6E 355 from Coimbatore to Bangalore on 15th november. All Passengers were affected with this type of arrangement while departure. The ground staff one boy called numbers from seat 20 onwards. all before this number to go gate number 7. So departure of passengers from gate 2 ...seat number 20 onwards. Since gate no 7 was on first floor all lift and access blocked. security opened after 10 minutes and about 50 passengers went to first floor.Nothing happened. Security informed to go down after 15 minutes.

When we came down we find boarding is continuing on gate Number 2.

Indigo ground staff to be trained and inconvenience to passengers by INDIGO. The flight was to depart at 20.55 and left after 1 hour. Who will compensate to passengers for Indigos mismanagement.?

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Dec 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

IndiGo Customer Care's response Hi Nandini,

We are extremely sorry to hear about the experience and are quite concerned to note your comments on our services. It was never our intention to inconvenience you. We have shared your experience as a feedback with our airport manager. We'd like to add that whenever complaints from our passengers such as you are received, a strict internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team