Indigo Airlines — Indigo Airlines Ticket is not booked but amount is deducted and showing payment status pending

Jayesh_Rathor

from Ahmedabad, Gujarat

Jan 2, 2023

Address:

Ahmedabad, Gujarat

Hello,

Today (02nd January 2023), I booked my ticket on the Indigo website for a round trip from Ahmedabad to Guwahati on 27th January 2023. The amount is debited from my account, but the payment status still shows "Payment Pending". I also tried to retrieve the itinerary through my PNR No. WJ56JB, but the Payment status still shows pending.
I would like to know when Indigo will refund the 16, 725/- in my account.

Thank you and regards.

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IndiGo Customer Care

from Delhi, Delhi

Jan 3, 2023

Verified Support

Dear Sir,

We would like to clarify that the booking is hold canceled due to declined transaction. The amount will be auto-refunded to the same mode of payment within 7-10 working days as the transaction was declined. Please check with the bank for further assistance.

Regards,
Team IndiGo